Applied Organizational Conflict Resolution
Advanced Workplace, Leadership, and Institutional Practice
This advanced twenty-lesson course prepares students to assess and address conflict within businesses, government agencies, nonprofit organizations, educational institutions, professional practices, and other structured workplaces. Students examine conflict as both a human and institutional problem. The course integrates difficult conversations, leadership responsibilities, human-resources processes, team facilitation, workplace mediation, organizational justice, change management, grievance systems, and long-term conflict prevention.
Audience
Managers, supervisors, human-resources professionals, organizational consultants, labor-relations personnel, mediators, trainers, administrators, compliance personnel, and leaders responsible for workplace climate or institutional performance.
Format
English-language instruction. Group, private, and organizational delivery arrangements are available.
Course Length
Twenty lessons plus a field-specific capstone portfolio and presentation.
Required Prerequisite
Foundations of Conflict ResolutionRequired prerequisite. Complete Foundations of Conflict Resolution before enrolling in this Applied Conflict Resolution course.
Recommended Placement
Advanced specialization following Foundations of Conflict Resolution and Applied Conflict Resolution.
20-Lesson Sequence
Learning Outcomes
- Conduct organizational conflict audits and distinguish interpersonal symptoms from structural causes.
- Prepare and facilitate difficult conversations involving behavior, performance, accountability, and trust.
- Evaluate formal and informal power, fairness, retaliation risk, and organizational justice.
- Select among coaching, managerial intervention, facilitation, mediation, investigation, grievance review, and policy reform.
- Design agreements and communication protocols that improve accountability and working relationships.
- Create organizational prevention systems, climate indicators, and institutional learning procedures.
Module I — Organizational Conflict Diagnosis
- 01Organizations as Conflict Systems
- 02Task, Process, Relationship, Values, and Structural Conflict
- 03Role Ambiguity, Resource Competition, and Interdepartmental Tension
- 04Workplace Culture, Subcultures, Norms, and Informal Networks
- 05Organizational Conflict Audits and Diagnostic Interviewing
Module II — Communication, Leadership, and Workplace Justice
- 06Difficult Conversations and Corrective Feedback
- 07Active Listening, Reframing, Questioning, and Emotional Regulation
- 08Leadership Styles, Authority, Credibility, and Conflict Climate
- 09Procedural, Distributive, Interpersonal, and Informational Justice
- 10Bias, Favoritism, Retaliation, Psychological Safety, and Reporting
Module III — Organizational Intervention Methods
- 11Managerial Conflict Intervention and Coaching
- 12Workplace Negotiation and Interest-Based Problem Solving
- 13Internal and External Workplace Mediation
- 14Team Facilitation, Restorative Conferencing, and Group Repair
- 15Grievances, Investigations, Discipline, and Referral Boundaries
Module IV — Change, Agreements, and Prevention
- 16Organizational Change, Resistance, Uncertainty, and Transition
- 17Workplace Agreements, Accountability, and Follow-Through
- 18Ombuds Functions, Reporting Channels, and Early Intervention
- 19Conflict Metrics, Climate Monitoring, and Institutional Learning
- 20Capstone: Organizational Conflict Intervention and Reform Plan
Applied Capstone
Organizational Conflict Intervention and Reform Plan
Students respond to a simulated organization experiencing departmental rivalry, leadership distrust, employee complaints, turnover, communication failures, and resistance to change. They must distinguish matters suitable for mediation from those requiring investigation, discipline, policy review, or external professional referral.
Capstone Requirements
- Organizational conflict audit and systems map
- Interview and information-gathering plan
- Intervention selection memorandum
- Facilitation or mediation design and draft workplace agreement
- Policy, leadership, monitoring, and prevention recommendations
Pricing and Enrollment
Standard non-AESL pricing uses the shared catalog ladder below. Buy buttons use the platform checkout URLs already configured for this catalog.
from $65
4 enrollment options
Military and Veteran Verification
Active duty military, National Guard, Reserve, and veterans receive 25% off after verification of status. Contact us before purchase if you need the discount applied or verified before checkout.
Student, Faculty, and Staff Verification
College and university students, faculty, and staff receive 25% off after verification of student, faculty, or staff status. Contact us before enrollment so the correct discount can be applied.
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