Course 2 of 5
Applied Organizational Conflict Resolution
An advanced 20-lesson course in diagnosing and resolving workplace and institutional conflict.
本頁面以繁體中文介紹課程目錄；教學與課程材料僅提供英文版本。
- 適合對象
- Managers, supervisors, human-resources professionals, organizational consultants, labor-relations personnel, mediators, trainers, administrators, compliance personnel, and leaders responsible for workplace climate or institutional performance.
- 形式
- English-language instruction. Group, private, and organizational delivery arrangements are available.
主要主題
This advanced twenty-lesson course prepares students to assess and address conflict within businesses, government agencies, nonprofit organizations, educational institutions, professional practices, and other structured workplaces. Students examine conflict as both a human and institutional problem. The course integrates difficult conversations, leadership responsibilities, human-resources processes, team facilitation, workplace mediation, organizational justice, change management, grievance systems, and long-term conflict prevention.
- Organizations as Conflict Systems
- Task, Process, Relationship, Values, and Structural Conflict
- Role Ambiguity, Resource Competition, and Interdepartmental Tension
- Workplace Culture, Subcultures, Norms, and Informal Networks
- Organizational Conflict Audits and Diagnostic Interviewing
- Difficult Conversations and Corrective Feedback
- Active Listening, Reframing, Questioning, and Emotional Regulation
- Leadership Styles, Authority, Credibility, and Conflict Climate
- Procedural, Distributive, Interpersonal, and Informational Justice
- Bias, Favoritism, Retaliation, Psychological Safety, and Reporting
- Managerial Conflict Intervention and Coaching
- Workplace Negotiation and Interest-Based Problem Solving
- Internal and External Workplace Mediation
- Team Facilitation, Restorative Conferencing, and Group Repair
- Grievances, Investigations, Discipline, and Referral Boundaries
- Organizational Change, Resistance, Uncertainty, and Transition
- Workplace Agreements, Accountability, and Follow-Through
- Ombuds Functions, Reporting Channels, and Early Intervention
- Conflict Metrics, Climate Monitoring, and Institutional Learning
- Capstone: Organizational Conflict Intervention and Reform Plan
先修課程
Required prerequisite. Complete Foundations of Conflict Resolution before enrolling in this Applied Conflict Resolution course.
Foundations of Conflict Resolution學習成果
- Conduct organizational conflict audits and distinguish interpersonal symptoms from structural causes.
- Prepare and facilitate difficult conversations involving behavior, performance, accountability, and trust.
- Evaluate formal and informal power, fairness, retaliation risk, and organizational justice.
- Select among coaching, managerial intervention, facilitation, mediation, investigation, grievance review, and policy reform.
- Design agreements and communication protocols that improve accountability and working relationships.
- Create organizational prevention systems, climate indicators, and institutional learning procedures.
Organizational Conflict Intervention and Reform Plan
Students respond to a simulated organization experiencing departmental rivalry, leadership distrust, employee complaints, turnover, communication failures, and resistance to change. They must distinguish matters suitable for mediation from those requiring investigation, discipline, policy review, or external professional referral.
- Organizational conflict audit and systems map
- Interview and information-gathering plan
- Intervention selection memorandum
- Facilitation or mediation design and draft workplace agreement
- Policy, leadership, monitoring, and prevention recommendations