Course 3 of 5
Applied Community Conflict Resolution
An advanced 20-lesson course in public dialogue, civic engagement, multi-party problem solving, and durable community agreements.
本頁面以繁體中文介紹課程目錄；教學與課程材料僅提供英文版本。
- 適合對象
- Community mediators, local-government personnel, nonprofit and advocacy professionals, public administrators, educators, law-enforcement and public-safety leaders, housing and environmental professionals, civic organizers, facilitators, and community-engagement specialists.
- 形式
- English-language instruction. Group, private, and organizational delivery arrangements are available.
主要主題
This advanced twenty-lesson course focuses on disputes affecting neighborhoods, municipalities, schools, public agencies, businesses, nonprofits, advocacy groups, faith communities, service providers, and residents. Students examine how to build legitimate public processes amid distrust, unequal influence, historical grievances, competing definitions of safety and fairness, limited resources, public pressure, and political disagreement. The course emphasizes inclusive participation, multi-party negotiation, joint fact-finding, community mediation, public communication, and durable implementation.
- Community Conflict Systems, Boundaries, and Public Consequences
- Conflict History, Historical Grievances, and Community Memory
- Stakeholder Mapping, Interests, Influence, and Representation
- Public Institutions, Community Organizations, and Civic Legitimacy
- Development, Housing, Environment, Safety, and Resource Conflicts
- Inclusive Listening Sessions and Community Forums
- Public Dialogue, Advisory Processes, and Civic Engagement Design
- Trust Building, Transparency, and Public Communication
- Unequal Influence, Coalition Behavior, and Participation Safeguards
- Verified Facts, Disputed Claims, Lived Experience, and Structural Concerns
- Multi-Party Negotiation and Consensus-Building Preparation
- Community Mediation and Facilitated Dialogue
- Joint Fact-Finding, Technical Information, and Expert Participation
- Option Development, Tradeoffs, and Community Agreement Design
- Public Meetings, Media Pressure, Political Disagreement, and Process Management
- Fairness, Accountability, and Legitimate Community Agreements
- Reconciliation, Acknowledgment, and Relationship Repair
- Implementation, Oversight, and Local Ownership
- Monitoring, Prevention, and Institutional Learning
- Capstone: Comprehensive Community Conflict Resolution Plan
先修課程
Required prerequisite. Complete Foundations of Conflict Resolution before enrolling in this Applied Conflict Resolution course.
Foundations of Conflict Resolution學習成果
- Define conflict boundaries, history, stakeholders, and public consequences.
- Design inclusive listening sessions, forums, advisory processes, and dialogues.
- Manage multi-party negotiation, coalition behavior, representation, and legitimacy.
- Distinguish verified facts, disputed claims, lived experiences, and structural concerns.
- Develop accountable community agreements.
- Support reconciliation, public trust, local ownership, and prevention.
Comprehensive Community Conflict Resolution Plan
Students respond to a contested issue involving development, housing, environmental concerns, public safety, business interests, cultural groups, and local government. They must create a process that enables meaningful participation without domination by powerful or vocal parties.
- Community profile, conflict history, and stakeholder matrix
- Public-engagement and communications strategy
- Facilitation, mediation, and multi-party negotiation framework
- Draft community agreement and accountability structure
- Implementation, oversight, reconciliation, and prevention plan