Applied Organizational Conflict Resolution

Chủ đề chính

This advanced twenty-lesson course prepares students to assess and address conflict within businesses, government agencies, nonprofit organizations, educational institutions, professional practices, and other structured workplaces. Students examine conflict as both a human and institutional problem. The course integrates difficult conversations, leadership responsibilities, human-resources processes, team facilitation, workplace mediation, organizational justice, change management, grievance systems, and long-term conflict prevention.

• Organizations as Conflict Systems
• Task, Process, Relationship, Values, and Structural Conflict
• Role Ambiguity, Resource Competition, and Interdepartmental Tension
• Workplace Culture, Subcultures, Norms, and Informal Networks
• Organizational Conflict Audits and Diagnostic Interviewing
• Difficult Conversations and Corrective Feedback
• Active Listening, Reframing, Questioning, and Emotional Regulation
• Leadership Styles, Authority, Credibility, and Conflict Climate
• Procedural, Distributive, Interpersonal, and Informational Justice
• Bias, Favoritism, Retaliation, Psychological Safety, and Reporting
• Managerial Conflict Intervention and Coaching
• Workplace Negotiation and Interest-Based Problem Solving
• Internal and External Workplace Mediation
• Team Facilitation, Restorative Conferencing, and Group Repair
• Grievances, Investigations, Discipline, and Referral Boundaries
• Organizational Change, Resistance, Uncertainty, and Transition
• Workplace Agreements, Accountability, and Follow-Through
• Ombuds Functions, Reporting Channels, and Early Intervention
• Conflict Metrics, Climate Monitoring, and Institutional Learning
• Capstone: Organizational Conflict Intervention and Reform Plan

Kết quả học tập

• Conduct organizational conflict audits and distinguish interpersonal symptoms from structural causes.
• Prepare and facilitate difficult conversations involving behavior, performance, accountability, and trust.
• Evaluate formal and informal power, fairness, retaliation risk, and organizational justice.
• Select among coaching, managerial intervention, facilitation, mediation, investigation, grievance review, and policy reform.
• Design agreements and communication protocols that improve accountability and working relationships.
• Create organizational prevention systems, climate indicators, and institutional learning procedures.